How Does It Work?
We love to see that good-looking face of yours. That’s why we reward our true regulars with even BIGGER rewards. Our tiered rewards system lets you earn recurring rewards when you visit us regularly.
Frequently Asked Questions
How can I join?
How do I use my smartphone app?
Can I use my Rewards mobile app at any store location?
How do I earn points?
I don’t have a smartphone. Can I still earn and redeem points?
What are the benefits of registering?
Can I transfer my rewards to somebody else?
How many cards can I have at once?
Can I still use my balance or earn points if I forget my card?
How can I track my progress towards rewards?
My balance or rewards points looks wrong. Who do I contact?
What happens if I lose my smartphone?
I am having an issue with my point balance
Will my information show on my account immediately?
Do I have to register to enjoy rewards?
How do you use my personal information?
How do I reset my account password?
I have a new e-mail address. How can I update my personal information?
Can I cash in my rewards?
When will my points expire?
How do I cancel an account?
I have a question or comment about the new loyalty program.
Please read the following terms and conditions for the The Big Card program. Also please note the Terms and Conditions of Spoonity our loyalty program service provider. By participating in the The Big Card program, you agree to the terms and conditions described and referenced within, as amended from time to time.
The Big Salad reserves the right to change, modify and/or eliminate the The Big Card program at any time at its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.mybigsalad.com/big-card, and you waive any right you may have to receive specific notice of such changes or modifications.
The The Big Card program is a way of thanking you for your continued support. You also receive additional benefits for registering to the program.
To register in the The Big Card program, first, create an account at www.mybigsalad.com/bigcard or by downloading the The Big Salad app. Redeem rewards at any The Big Salad location. Rewards have no cash value and cannot be transferred to another person.
The registration process will require you to provide true, accurate, current and complete information about yourself to The Big Salad through an online registration form. Personal information collected may include: username (i.e., email address), password, email address (required in order to send you eligible rewards and program notices), postal code (to know our clients markets), The Big Card card number and card security code (scratch to see), birthday (optional), name, nickname (optional) mobile phone number (optional), and your marketing preferences e.g., what type of product information you would like to receive from us.
Communication about the The Big Card program is made by email. At registration, you can opt to receive early notice on new product releases and special offers. You can change these preferences at any time.
You must be 18 years of age, or have the consent of a parent or guardian, in order to register online and create an account.
Account, Password and Security: You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify The Big Salad of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Rewards program. The Big Salad will not be liable for any loss or damage arising from your failure to comply with this Section.
Welcome to a Bigger, Better rewards program. Earning Big Salad Points has never been easier! Collect 1 point for every dollar spent and start turning those points into free items!
Our new tier level provides even more rewards. After all, frequency should have its privileges.
Silver: Start collecting points by picking up a card today.
Gold: Get one free vegetable topping on us, with every purchase and every time you visit
Platinum: Get a free vegetable topping and a free fountain drink with every purchase, and one free menu item every quarter!
Diamond: Get unlimited toppings and a free fountain drink with every purchase, and one free menu item per quarter.
Rewards have no cash value.
You can view and track your rewards on the app or at www.mybigsalad.com/bigcard.
Your rewards under the The Big Card program are yours and may not be sold, transferred or assigned to anyone else.
The Big Salad reserves the right to terminate your account and/or your participation in the The Big Card program if The Big Salad determines at its sole discretion that you have violated these Terms and Conditions, or that the use of your account is unauthorized, fraudulent or otherwise unlawful.
The Big Salad reserves the right to terminate, discontinue, modify or cancel the The Big Card program at any time and at its sole discretion without notice to you.
The Big Salad commitment to privacy. The Big Salad collects and uses the personal information of its customers as reasonably necessary to facilitate our interactions with you and to enable your participation in the Rewards program. We are committed to handling your personal information in a manner that respects your privacy. This Statement, as amended from time to time, describes that commitment and the uses to which customer information may be put.
What type of information does The Big Salad collect?
The Big Salad may collect the following personal information including: name, mailing address, phone number and email address.
We may also collect additional information about you in certain circumstances, such as:
- If you create an account on our website or app – your username, password, address, birthday (optional) and phone number (optional) will be collected.
- If you are a The Big Card program account holder, we will link your personal information to your purchase activity made using your The Big Card account. We will use your personal information to assign eligible rewards to your reward balance.
How is this information used?
The Big Salad may use information about you to:
- Process payments and manage your use of The Big Salad products and services, including your accounts and program participation;
- Prevent fraud and protect the security of information, accounts and transactions with The Big Salad
- Communicate with you about your orders, subscriptions or purchases, your services, accounts and program participation, a contest you have entered, and your requests for information; and
- If you choose to receive information, we may email you information about store openings and special offers
Does The Big Salad share personal information with third parties?
The Big Salad may share certain personal information with companies that provide support services to us (such as credit card processors, mailing houses or website hosts) when and as necessary to enable/facilitate The Big Salad to provide you with our products and services in a convenient and cost effective manner. These companies may use information about you to perform their functions on our behalf. The Big Salad has no control over third party sites and resources and The Big Salad is not responsible for and does not endorse such sites and resources.
The Big Salad does not sell personal information, including contact information, to third parties. We will also not otherwise provide personal information to third parties for commercial use, except as described above to enable us to provide requested services to you.
If you participate in any blog or other online forum on our website, any personal information that you post can be shared with site visitors.
When you interact with The Big Card, we also receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. The Big Salad may store such information itself or such information may be included in databases owned and maintained by The Big Salad affiliates, agents or service providers.
How secure is my personal information?
The Big Salad takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of personal information. While we take these reasonable efforts to safeguard your personal information, no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
Questions and Comments
If you have any questions or comments about our privacy statement, please contact us at firstname.lastname@example.org.